Refund policy
Refund policy
a. Right to retract after purchase (French law)
If the customer resides in France and contacts MANUCURIST within 14 days following the delivery of his / her order, and if the products have not been opened, then MANUCURIST will refund all the payments received for the order, including the shipping costs. This refund will take place once the returned products have been processed. The return costs are to be paid for by the customer.
The refund will take place via credit on the customer's bank account matching the payment card used for the purchase, or via the PAYPAL account if the order was paid for via PAYPAL.
b. Returning products when the right to retract law does not apply
If a return is made and all of the above conditions are not met, then MANUCURIST'S standard return policy will apply : the return of products is accepted within 15 days after the delivery of the order. The returned products will be refunded if they are unopened, not damaged, not used. The initial shipping costs paid by the customer will not be refunded, and the return costs are at the customer's expense.
c. The case of promotional offers:
The customer can be led to benefit on the Site of a conditional promotional offer, or of the free delivery, allowing him to obtain a reduction. In case of return by the customer of only a part of the articles having allowed him to benefit from this promotional offer, the customer will be refunded of a sum equal to the price of the returned product from which will be deducted the reduction initially applied and to which the customer will not be able to claim any more.
In the same way, the customer can be led to benefit from a gift for the purchase of one or several products. In case of return by the customer of this product or a part of these products, the customer will also have to return the gift from which he benefited.
